Customer Service

As a fellow book lover (or possibly a budding author), you are important to us. Here you will find information and links relating to:

Payment Methods

Our Sales Guarantee

Customer Support

Security Policy

Delivery & Shipping Information

Payment Methods

We offer payment via our secure shopping system, Direct Payment Solution's next generation Payment Express. We accept VISA and Mastercard credit and debit cards. Alternatively, you can contact us to request our account details for Direct Deposit into our ANZ bank account.

Our Sales Guarantee

We offer a 100% no quibble, full return policy. We do our absolute best to describe our books fully and completely, but if you are not happy with your purchase, send it back to us within 30 days of the date of purchase, and we will either exchange it for you or refund your money in full including original freight charges. (You must, however, cover the cost of returning the item.)

Customer Support

If you experience any problems viewing this website, or require any other assistance, please contact us.

Security Policy

100% security online is paramount to us at Exisle Publishing and we understand just how important it is to you too. This is why we have made your security our primary concern.

All information that you provide us with is encrypted and transmitted via 128 bit SSL (Secure Socket Layer). SSL is the system used by all legitimate shopping sites world wide.

It is almost impossible for an unauthorised party to seize the encrypted data. You will know that your details are being safeguarded by looking for the padlock or unbroken key that will appear at the bottom of your browser whenever you are providing us with personal information. SSL is the industry standard for the transmission of credit card details. Your information is encrypted using a complex mathematical algorithm before being sent over the internet.

The authenticity of this site has been established and you are welcome to view our certificate information by double clicking on the padlock or unbroken key that appears at the bottom of your browser when you are on the secure part of our site.

Information and data collection at Exisle Publishing is protected by firewall technology, and we have organisational procedures in place to insure data integrity is maintained at all times.

Your bank can also provide you with additional information regarding the security of your credit cards.

Privacy Policy

Exisle Publishing is committed to protecting the privacy of our customers. Personal information provided by you is used only for the purpose of fulfilling your orders and / or providing you with additional product information if requested. This information may be sent to you via email directly into your inbox (you can of course opt out of such communication simply by clicking on unsubscribe) or by mail in the form of our annual printed catalogue. Again, if you do not wish to receive this, simply drop us an email and we will remove you from our mailing list. We guarantee that your personal details will not be used for any other purpose.

Your credit card details are used solely for the purpose of fulfilling your order. Once your order is fulfilled, your credit card details will be deleted from our system.

Shipping & Delivery Information

New Zealand customers receive free postage. Please allow 3 to 5 working days for delivery.

International Orders

Australian and international customers, please use our Australian shopping cart. You can toggle which store you see in the top left hand corner of this website. Select Australia to view the cart in Australian dollars.

Lost/Damaged Parcels

You are responsible for ensuring that delivery details provided are correct. We assume no liability for misdelivery if incomplete or incorrect details are provided. However, we will do everything we can to help solve any problems and to ensure your order is delivered smoothly. Should you experience any problems, please contact us immediately. Unfortunately, we cannot be held responsible for any damage incurred during transit. However, if such a problem occurs, please contact us immediately and we will do our best to resolve the issue.